Play Smart, Stay Safe
with sh999

1 Age Restriction Policy

sh999 operates a strict minimum age policy. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or play any game on the sh999 platform. This policy applies to all players regardless of their location within Bangladesh — whether they are accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or anywhere else in the country.

As part of our Know Your Customer (KYC) process, sh999 requires all players to verify their identity and date of birth before withdrawals are enabled. Acceptable verification documents include a National ID card, passport, or driving licence. Players who fail to provide satisfactory proof of age will have their accounts suspended pending verification, and any winnings generated before verification is complete may be withheld.

In cases where a player is found to have provided false information about their age during registration, sh999 reserves the right to void all bets and transactions made on the account, close the account permanently, and retain any deposits made as an administrative penalty.

2 Recognising Problem Gambling

Gambling is an enjoyable form of entertainment for the vast majority of players. However, for a minority of people, gambling can become a harmful behaviour that affects their finances, relationships, mental health, and overall quality of life. Recognising the early warning signs is the most important step toward addressing the issue before it escalates.

Problem gambling is not defined solely by the amount of money spent or lost. It is characterised by a loss of control over gambling behaviour — continuing to gamble despite negative consequences, or gambling to escape stress, anxiety, or emotional difficulties.

If you answered yes to two or more of these questions, your gambling may be moving beyond recreational entertainment. We encourage you to use the responsible gaming tools available on sh999 immediately, and to reach out to the sh999 support team for guidance. You do not need to be in crisis to ask for help — early intervention makes a significant difference.

3 Self-Exclusion Tools

Self-exclusion is a formal commitment to stop gambling for a defined period. sh999 offers self-exclusion periods of 30 days, 90 days, 180 days, 1 year, and permanent exclusion. During any self-exclusion period, your account will be deactivated, all login attempts will be blocked, and sh999 will suppress all marketing communications to your registered contact details.

Self-exclusion at sh999 is taken seriously. It is not a temporary account pause — once activated, the exclusion cannot be reversed until the full period has elapsed. Permanent self-exclusion cannot be reversed under any circumstances. This commitment structure exists because it provides the genuine breathing room needed to address gambling-related difficulties.

How to activate self-exclusion on sh999:

• 1 Log in to your sh999 account and navigate to the Account Settings section in your dashboard.
• 2 Select "Responsible Gaming" from the settings menu, then choose "Self-Exclusion" from the available options.
• 3 Choose your preferred exclusion duration: 30 days, 90 days, 180 days, 1 year, or Permanent.
• 4 Confirm your decision. You will receive a confirmation email to your registered address, and your account will be deactivated immediately.
• 5 Alternatively, contact the sh999 support team directly at [email protected] and request self-exclusion. The support team will process your request immediately, 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

4 Deposit and Spending Limits

Setting deposit limits is one of the most practical and effective tools for maintaining control over your gambling budget. sh999 allows players to set limits on the amount they can deposit over a given time period. These limits apply across all deposit methods, including bKash, Nagad, Rocket, Upay, bank transfer, and cryptocurrency deposits.

The following deposit limit types are available on sh999:

• Daily deposit limit: The maximum total amount you may deposit across all payment methods within any rolling 24-hour period.
• Weekly deposit limit: The maximum total amount you may deposit within any rolling 7-day period.
• Monthly deposit limit: The maximum total amount you may deposit within any rolling 30-day calendar period.
• Loss limit: The maximum net loss you may sustain within a daily, weekly, or monthly period before sh999 restricts further play for that cycle.
• Wager limit: The maximum total amount you may stake across all games within a given period, regardless of wins or losses.

To set or amend a deposit limit, navigate to Account Settings → Responsible Gaming → Deposit Limits within your sh999 account. You may also contact the support team to configure limits on your behalf. sh999 recommends that all players set a monthly deposit limit that reflects their genuine entertainment budget — an amount they could comfortably afford to lose in full without impacting their essential living expenses.

5 Time-Out and Cool-Off Features

A time-out is a short-term account suspension designed for players who need a break from gambling without making the longer-term commitment of a full self-exclusion. It is ideal for players who feel they are spending more time on sh999 than they intended, or who simply want to step away after a losing streak to avoid making impulsive decisions.

sh999 offers time-out periods of 24 hours, 48 hours, 7 days, and 30 days. During a time-out, your account is suspended, all bets and deposits are blocked, and you will not receive any promotional communications from sh999. Pending withdrawals of funds already in your account will continue to be processed normally during a time-out period.

Unlike self-exclusion, a time-out will expire automatically at the end of the chosen period and your account will be reinstated without any further action required. However, sh999 will send you a reminder notification before your time-out ends, encouraging you to reflect on whether you wish to return to play or extend your break.

6 Safer Gambling Tips

Responsible gambling is about maintaining a healthy relationship with gaming as a leisure activity. The following practical guidelines are endorsed by sh999 and reflect best practices recommended by gambling harm prevention organisations worldwide.

• Treat gambling as entertainment, not income: The house edge means that over time, the majority of players will lose more than they win. Approach every session with the mindset that you are paying for entertainment, not investing for a return.
• Set a strict budget before you start: Decide how much you can afford to spend before opening the sh999 lobby. Use sh999's deposit limit feature to enforce this budget automatically. Never exceed it, regardless of how the session is going.
• Never chase your losses: Increasing your bets or depositing more money to recover losses is one of the most common and harmful gambling behaviours. If you have reached your session budget, stop — the odds of recovering a loss by gambling more are not in your favour.
• Take regular breaks: Set a timer for every 30–60 minutes of play and step away from the screen. Continuous play impairs judgement and increases the likelihood of impulsive decisions.
• Never gamble under the influence: Avoid playing sh999 while under the influence of alcohol, medication that affects judgement, or when experiencing significant emotional distress, grief, or anxiety.
• Keep gambling in proportion: Gambling should be one of many leisure activities in your life — not the primary one. If you find yourself declining social invitations, neglecting responsibilities, or thinking about gambling during other activities, that is a signal to step back.
• Use the tools available to you: sh999's deposit limits, time-outs, loss limits, and reality checks exist specifically to help you stay in control. There is no stigma in using them — they are features, not punishments.
• Keep your sh999 credentials private: Do not share your login details with friends, family members, or anyone else. This protects your account from unauthorised use and ensures that any responsible gaming limits you set cannot be bypassed.

7 Getting Help and Support

If you feel that gambling is becoming a problem — or if someone close to you is affected by problem gambling — please do not hesitate to reach out. Asking for help is a sign of strength, not weakness. The sh999 support team is trained to respond to responsible gaming requests with care, discretion, and urgency.

The following support channels are available to all sh999 players in Bangladesh:

8 Player Protection Commitments

sh999's responsible gaming framework is not a passive checkbox exercise — it is an active, ongoing commitment to the wellbeing of every player on the platform. The following commitments underpin the way sh999 approaches player protection across all aspects of its operations in Bangladesh.

• No marketing to self-excluded players: Once a player activates a self-exclusion on sh999, they are immediately removed from all marketing lists. sh999 does not send promotional emails, SMS bonuses, or re-engagement campaigns to self-excluded players at any point during the exclusion period.
• No marketing to vulnerable players: sh999 does not direct bonus offers, cashback promotions, or high-stakes incentives toward players who have recently used responsible gaming tools or contacted support about problem gambling concerns.
• Proactive monitoring: sh999 uses automated monitoring tools to identify patterns of play that may indicate problem gambling, such as extended unbroken sessions, rapid loss of a large proportion of deposited funds, or sudden sharp increases in wagering frequency. Flagged accounts may receive a responsible gaming prompt from the support team.
• Staff training: All sh999 customer support staff receive training in responsible gambling awareness, enabling them to identify signs of distress in player communications and to respond with appropriate guidance and escalation procedures.
• Transparency on odds and house edge: sh999 does not mislead players about the nature of gambling outcomes. All games on the platform operate with a mathematically defined house edge, and long-term profitability for individual players is not a realistic expectation. This is stated clearly in our Terms & Conditions.
• Fair bonus terms: sh999 does not design bonus structures that are intentionally designed to trap players in extended gambling cycles. Wagering requirements are disclosed clearly in the Terms & Conditions. Players are encouraged to read these terms before accepting any promotional offer.
• Ongoing policy review: This Responsible Gaming page and the tools it describes are reviewed and updated regularly to reflect evolving best practices in gambling harm minimisation. sh999 is committed to improving its responsible gaming standards as the platform grows.

sh999 believes that a well-informed, empowered, and protected player base is the foundation of a sustainable and trustworthy gambling platform. We are proud to provide these tools and to be transparent about their purpose. For any questions about responsible gaming at sh999, please contact our team at [email protected]. For players aged 18 and above only.